After Sales Service

At GTM Group, our relationship with a customer does not end with the sale or handover of a property. We recognise that customers may require assistance with documentation, accounts, possession, maintenance coordination and several other matters after purchasing a property.For this reason, GTM has established a dedicated, full-time After-Sales Customer Care team. Its purpose is to provide customers, clients, investors and business partners with a clearly identified platform through which they can communicate their concerns and obtain an appropriate response.The dedicated email address customercare@gtm.co.in was introduced in 2006 to strengthen communication with customers who had invested in GTM projects. Since then, it has remained an important channel for recording, monitoring and coordinating after-sales matters with the relevant departments.Our team aims to acknowledge and respond to every genuine customer communication within seven working days. Matters requiring examination of documents, site verification, third-party coordination or legal and technical review may require additional time, but the customer is kept informed of the progress wherever possible.

Customers may write to:

customercare@gtm.co.in

To help us examine the matter efficiently, the communication should mention the customer’s name, project name, unit number, registered contact details and a clear description of the issue, together with relevant supporting documents.